Shipping policy

Shipping Policy

Thank you for choosing Piel Luminar. We’re honored to be part of your self-care journey.

📦 Processing Time

All orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification once your order has shipped.

Please allow additional time during high-volume periods or new product launches. Every order is packed with intention and care.

🚚 Shipping Rates

We are proud to offer free shipping on all U.S. orders — no minimum required.
It's our way of saying thank you for supporting clean, intentional beauty.

📍 Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information. Please allow up to 48 hours for tracking details to update.

📦 Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please email us at clientcare@pielluminar.com. We’ll do our best to make it right.

🕊️ Questions?

We're always here for you. If you have any shipping-related concerns, don’t hesitate to reach out:
📧 clientcare@pielluminar.com